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Frequently Asked Questions

Nope, you don't need to have an account to place an order with You can simply shop, add items to the cart, and check out.  When you place your order, you can provide an email address for order confirmations so you can track your order.  Doing so won't create an account and it won't result in a subscription to e-mail newsletters unless you choose to subscribe.
First, log into your account:
Customer > Order > History
We will arrange for the right shipping method for you according to your order. The shipping service providers we have are PosLaju, GDex, DHL, and AIRPAK.
All our stocks are original Shiseido Products and Ready Stock (unless stated no stock). It will take less than 5-7 working days for the order to arrive to you.
1. Original receipt is needed for product exchange within 7 days after purchase.
2. Products can be exchanged if there is a manufacturing fault, shipping fault.
No refund policy.
3. Products can be exchanged provided that the products are in new and original condition.
4. The difference will not be returned if the price of the exchange item is lower than the original item.
Fortune Hair Studio Malaysia reserves the right for final decision.
Fortune Hair Studio reserves the right to alter this policy at any time.

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available? offers various kind of Payment Methods as shown below :-
1. Credit Card
Via SenangPay payment gateway

2. Invoice / Cheque / Offline Bank Transfer

Bank : Maybank 
Bank Account : 5574 2906 4580

Kindly provide us the Order ID: in your bank transfer page as Recipient Reference or Other Payment Detail.


Recipient ID: Order ID #123ABC

You may scan and email us the above info to Email Address: or Whatsapp it to us at + 60125991689

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at with the message title “Request to cancel order” in order to inform us about the cancellation order or through Whatsapp or Facebook Messenger.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in mainly on Ringgit Malaysia. For other currencies, please contact our customer representative.

Q. How long does the delivery usually takes?
Delivery usually will takes about 5 to 7 working days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to for us to clear your doubts. For faster solution, Whatsapp us at + 60125991689

If you have any inquiries, please call our store for confirmation.